Customer Support
Get help whenever you need it. Our dedicated support team is available 24/7 to assist Canadian players with any questions or concerns.
How to Reach Us
Live Chat
Instant support available 24/7. Chat with our team directly from your account dashboard.
Email Support
Send detailed inquiries through our secure email system. Access the contact form from your account.
Help Centre
Browse our comprehensive knowledge base with step-by-step guides and answers to common questions.
Personal Account Manager
VIP players receive dedicated account managers for personalized assistance with exclusive benefits.
Popular Help Topics
How do I verify my account?
Account verification is required before making your first withdrawal. The process is straightforward:
- Navigate to Account Settings and select "Verification"
- Upload a clear photo of your government-issued ID (passport, driver's licence)
- Provide proof of address (utility bill, bank statement dated within 3 months)
- Submit your documents through the secure portal
Verification typically completes within 24-48 hours. You'll receive an email confirmation once approved.
What are your withdrawal times?
Withdrawal processing times vary by payment method:
- E-wallets (Interac, MuchBetter): 0-24 hours
- Cryptocurrency (Bitcoin, Ethereum): 1-3 hours
- Credit/Debit Cards: 3-5 business days
- Bank Transfer: 3-7 business days
All withdrawals are processed within 24 hours after approval. VIP members receive priority processing.
How do I claim my welcome bonus?
Claiming your 200% welcome bonus up to C$600 + 100 Free Spins + 10% Cashback is simple:
- Create your Zuluspins account
- Complete email verification
- Navigate to the Promotions section
- Activate the welcome bonus
- Make your first deposit of at least C$20
- Your bonus funds and free spins are credited instantly
Wagering requirements apply. Review the full terms before claiming.
Is my personal information secure?
Absolutely. We employ industry-standard security measures to protect your data:
- 256-bit SSL encryption for all transactions
- Secure payment gateways with PCI DSS compliance
- Regular security audits by independent firms
- Two-factor authentication available
- Strict privacy policy adhering to Canadian regulations
Your personal and financial information is never shared with third parties without consent.
Can I set gambling limits on my account?
Yes, responsible gaming is a priority at Zuluspins. You can set various limits:
- Daily, weekly, or monthly deposit limits
- Loss limits to control spending
- Session time reminders
- Self-exclusion periods (24 hours to 6 months)
- Permanent account closure if needed
Access these tools in your Account Settings under "Responsible Gaming". Changes to limits take effect immediately or after a cooling-off period.
What should I do if I forgot my password?
Password recovery is quick and secure:
- Click "Forgot Password?" on the login page
- Enter your registered email address
- Check your inbox for a password reset link
- Click the link (valid for 1 hour)
- Create a new secure password
- Log in with your new credentials
If you don't receive the email within 5 minutes, check your spam folder or contact live chat for assistance.
Why Players Trust Our Support
Canadian-Focused Team
Support staff familiar with Canadian banking, regulations, and player needs.
Secure Communication
All conversations encrypted and confidential. Your privacy is guaranteed.
Fast Resolution
Most issues resolved on first contact. No endless back-and-forth.
Knowledgeable Agents
Trained specialists in gaming, payments, bonuses, and technical issues.
Still Have Questions?
Our support team is ready to help you right now. Connect with us instantly through live chat.
Start Live Chat